Shipping policy

Effective October 4, 2026

This policy explains where AutoPartShift ships, how long it takes and what to do if something arrives damaged or goes missing.

Where we ship

We ship to street addresses in the United States. We do not ship internationally at this time. Freight deliveries cannot go to PO boxes.

Order processing

Orders are processed within 2 business days after payment is confirmed. Business days are Monday to Friday, excluding US federal holidays. Orders that need a fitment check or a payment review can take longer, and we will email you if that happens.

Shipping methods and delivery times

Transit time starts when the order ships, not when it is placed. Delivery dates are estimates and can be affected by weather, carrier delays and holidays.

Tracking

We email tracking details within 24 to 48 hours after your order ships. If you do not see the email by then, check your spam folder and then contact us.

Freight deliveries

The carrier will call to schedule delivery. Please inspect the package with the driver. If the box is crushed, torn or the part is visibly damaged, write that on the delivery receipt before you sign, and take photos. Refusing a damaged freight shipment is the fastest way to a replacement.

Damaged, missing or lost orders

• Report transit damage within 48 hours of delivery. Send your order number and clear photos of the box and the part to support@autopartshift.com. We resolve damaged orders by replacement or refund.
• If tracking shows no movement or the package is lost, contact us within 48 hours of the expected delivery date and we will work with the carrier to resolve it by replacement or refund.

Address accuracy

Please check your shipping address before you pay. If a package is returned to us because of an incorrect or incomplete address, we will contact you. Re-shipping and return shipping charges may apply.

Cancelling an order

Orders can be cancelled within 12 hours of placing them only, and only if the order has not been processed or shipped. Call (307) 449-2191 or email us with your order number. After that, our return policy applies.

Contact

Questions about an order? Contact us with your order number.

Return and refund policy

Effective October 4, 2026

7-day returns

You can return most parts within 7 days of delivery for a refund. To qualify, the part must be:

• unused and uninstalled, with no marks from fitting or test installation
• in its original packaging with all hardware, manuals and accessories
• accompanied by a return authorization (RMA) number from us

Parts we cannot take back

• Electrical and electronic parts once installed or programmed, including key fobs, control modules, sensors and computers
• Parts that were modified, cut, painted or damaged during installation
• Opened fluids, additives and other consumables
• Special-order parts, which are marked on the listing

If you are unsure whether a part will fit, contact us before you order. We confirm fitment against your VIN at no charge.

Fitment is guaranteed based on the vehicle information you give us (year, make, model, trim, engine and VIN). You are responsible for the accuracy of that information. If a part does not fit because the information was incorrect, the return carries the 15% restocking fee and you pay return shipping.

How to start a return

• Call (307) 449-2191 or email support@autopartshift.com with your order number, the part and the reason for the return.
• We reply with an RMA number and return instructions within 1 business day.
• Pack the part securely, write the RMA number on the box and ship it back to the return address we give you. Returns sent without an RMA number may be delayed or refused.

Who pays for return shipping

We pay return shipping only when the error is ours: a wrong part sent, a defective part, a part damaged on arrival, or our fitment mistake. In every other case you pay.

The 15% restocking fee applies to every eligible return that is not caused by our error. It covers payment-processing and handling costs.

Refunds

• Refunds are issued only after the returned part is received at our return address and inspected.
• Approved refunds go back to your original payment method, usually 3 to 5 business days after we receive the part. Your bank may take longer to post it.
• Original shipping charges are refunded only when the return is our error.

Exchanges

To exchange a part, return it and place a new order for the part you want. This keeps your replacement from waiting on the return.

Defective or damaged parts

Defective or damaged-on-arrival parts are replaced or refunded when reported within 7 days of delivery. Email us your order number, a description of the problem and photos or video. We may ask you to return the part for inspection.

Contact

Questions about a return? Contact us.

Payment policy

Effective October 4, 2026

Accepted payment methods

We accept Visa, Mastercard, American Express and Discover cards. All prices are in US dollars.

How you pay

There are two ways to pay:

• A secure payment link we send you, processed by Stripe.
• Phone authorization, where you give your card details to us on the call and authorize the charge.

Fitment and price are confirmed before payment is taken.

When you are charged

You are charged when you authorize payment, after fitment and price are confirmed. If we cannot fill part of your order, for example because an item is out of stock, we cancel that item and refund it to your original payment method.

Sales tax

We collect sales tax where the law requires it. The amount is confirmed with your price before you pay.

Payment security

Payment-link payments are entered on the processor's secure page. For phone payments, card details are entered directly into the processor's secure system and are not stored by us.

Declined payments

If your payment is declined, check your card number, expiry date, security code and billing address. The billing address must match the one on file with your card issuer. If it is still declined, contact your bank or choose another card.

Your details

You are responsible for the accuracy of your vehicle details and shipping address.

Order verification

To protect you and us from fraud, we may review an order before it ships. We may ask you to confirm your identity or payment details. If we cannot verify an order, we may cancel it and refund the full amount.

Price guarantee

The price quoted when you authorize payment is the price you pay. If a supplier changes the price before we ship, we contact you. If you do not accept the new price, the order is cancelled and refunded in full.

Promotions and codes

One promo code can be used per order unless the offer says otherwise. Codes cannot be applied after an order is placed and have no cash value.

Disputes and chargebacks

If you see a charge you do not recognize or have a problem with an order, please contact us first. We can usually resolve it faster than a bank dispute. By authorizing payment, you agree to these terms. If a dispute is filed, we may provide order, call and delivery records to the bank.

Privacy policy

Effective October 4, 2026

This policy explains what personal information AutoPartShift LLC ("AutoPartShift") collects when you use autopartshift.com or contact us by phone, why we collect it and the choices you have.

Information we collect

• Information you give us: name, email address, phone number, shipping and billing addresses, and your order details. If you send us a VIN, we use it to check fitment.
• Payment information: payment-link payments are entered on the processor's secure page. For phone payments, card details are entered directly into the processor's secure system and are not stored by us. We receive only the confirmation, the card type and the last four digits.
• Phone calls: phone calls may be recorded for order verification and quality, and we use call tracking for calls that come from our advertising.
• Your garage: the vehicle you select is saved in your browser so the catalog can show parts that fit.
• Technical data: device and browser type, pages viewed and approximate location based on IP address, collected through cookies and similar technologies.
• Messages: anything you send us when you contact support, including photos.

How we use it

• to process orders, deliver parts and handle returns and claims
• to confirm fitment and answer your questions
• to prevent fraud and keep the site secure
• to improve the site and the catalog
• to send you offers and news, only if you have signed up. You can unsubscribe in any email.

Who we share it with

We share information only with service providers who help us run the store: payment processors, shipping carriers, hosting and email providers, and fraud-prevention services. They may use it only to provide their service to us. We may also disclose information when the law requires it. We do not sell your personal information.

Cookies

We use cookies and similar technologies to keep your quote, remember your garage and understand how the site is used. You can block or delete cookies in your browser settings. Some parts of the site may not work without them.

How long we keep it

We keep order records for as long as needed to meet tax, accounting and legal requirements. Other information is kept only as long as it is useful for the purposes above.

Your choices and rights

You can ask us to access, correct or delete the personal information we hold about you, and to stop marketing emails. Residents of California and other states with privacy laws may have additional rights, including to know what we collect and to opt out of the sale or sharing of personal information. We do not discriminate against anyone who uses these rights. To make a request, email support@autopartshift.com. We may need to verify your identity first.

Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

Our site is not directed to children under 13, and we do not knowingly collect their personal information.

Changes to this policy

If we make material changes, we will update the effective date above and, where appropriate, notify you.

Contact

Privacy questions go to support@autopartshift.com or (307) 449-2191. See also our terms of service.

Terms of service

Effective October 4, 2026

These terms apply to your use of autopartshift.com and to purchases from AutoPartShift LLC, a Wyoming limited liability company ("AutoPartShift"). By using the site or placing an order, you agree to these terms and to our shipping, return, payment and privacy policies.

Using the site

You must be at least 18 years old, or have a parent or guardian's permission, to place an order. Please give accurate account, shipping and payment information, and keep your account details private.

Fitment and installation

Fitment is guaranteed based on the vehicle information you give us (year, make, model, trim, engine and VIN), and you are responsible for the accuracy of that information. Vehicles can differ by trim, engine, build date and options, so please confirm the part number against your vehicle or send us your VIN before you order. Install parts by following the manufacturer's instructions. Brake, steering, suspension, fuel and airbag-related parts should be installed by a qualified technician.

Product information and availability

We try to keep descriptions, prices and stock levels accurate, but errors can happen. We may correct them and cancel affected orders with a full refund. Brand names and part numbers are used to identify compatibility only.

Orders

An order is accepted when we send a shipping confirmation. We may refuse or cancel an order, for example for suspected fraud, unavailable stock or pricing errors, and will refund any amount charged.

Intellectual property

The AutoPartShift name, logo, text, design and software are ours or our licensors'. You may not copy or reuse them without written permission.

Acceptable use

Do not misuse the site: no attempts to break its security, scrape it at scale, submit false orders or interfere with other people's use.

Limits of liability

To the extent the law allows, AutoPartShift is not liable for indirect or consequential losses, or for loss of use, income or vehicle downtime. Our total liability for any claim is limited to the amount you paid for the part involved. Nothing here limits rights you have under law that cannot be waived.

Governing law

These terms are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-law rules.

Changes

We may update these terms. The version posted on this page, with its effective date, applies to your use of the site.

Contact

Questions about these terms? Call (307) 449-2191 or email support@autopartshift.com. You can also visit our contact page.

Frequently asked questions

Answers on fitment, shipping, returns and payment. Last updated October 4, 2026.

About AutoPartShift

Fitment

Orders and shipping

Returns and refunds

Payment and security

Didn't find your answer? Contact us with your VIN and part number.

Contact us

The fastest way to order is by phone. Email works for questions, photos and order updates. We aim to reply to email within one business day.

To get a faster answer, include

• your order number, if you have one
• the year, make, model and, ideally, the VIN of your vehicle
• the part number from the listing
• photos of the part or the damage, for returns and claims

Helpful pages

• Shipping times and damaged deliveries
• Returns and refunds
• Payment questions